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It is an impartial and independent sector that is mediating, pedagogical, and strategic in nature...

...which receives feedback from citizens that is not collected by other services, analyzing information and acting in search of solutions, thus fostering the promotion of continuous improvement in the educational services provided by the Institution. The ombudsman must be able to receive complaints and suggestions in addition to praise, which can be written in Portuguese, English or Spanish.

Work hours: Monday-Friday, (7:30 a.m. to 12:00 p.m), and (2:00 p.m. to 6:00 p.m.)

Requests for information and clarification doubts concerning the institutional services offered to the public should be directed to International Office.